1. Information We Collect

We collect information that helps us provide and improve our services, respond to requests, and communicate with you.

a. Information you provide directly

• Contact details: name, phone number, email address, address or pickup location.
• Vehicle details: vehicle type, make, model, registration number and condition.
• Service details: description of the problem, photos you share related to damage or breakdown, preferred drop location.
• Payment & billing info: where applicable (we do not store full card details on our servers — payment processing is handled by third-party payment processors).

b. Information collected automatically

• Device & usage data: IP address, browser type, operating system, pages visited, referral source, time and date of access, and other analytics data.
• Location data: approximate or precise location if you share it (via GPS, maps link, or mobile messaging) to help us reach you quickly.

c. Information from third parties

We may receive information about you from partners and service providers (for example, mapping providers, payment processors, or customer feedback platforms).

2. How We Use Your Information

We use personal information for the following purposes:

• To provide and manage towing, roadside assistance, and related services.
• To contact you about your service request, update estimated arrival time, or ask for additional details.
• To process payments and send receipts (when applicable).
• To improve and personalize our services and the website experience.
• To send service confirmations, receipts, promotional offers, and other marketing communications (you may opt out at any time).
• To comply with legal obligations and protect our rights, customers, or property.

3. Legal Basis & Legitimate Interests

Where applicable, our processing of personal data is based on:

• Your consent (for marketing communications and optional services).
• Performance of a contract (providing you the requested towing or roadside assistance).
• Our legitimate interests (preventing fraud, improving services, maintaining safety and security).
• Compliance with legal obligations (where required by law).

4. Sharing & Disclosure

We will not sell your personal information. We may share information with:

• Service providers: payment processors, SMS/WhatsApp providers, map and routing services, analytics platforms, and other vendors who help operate our services.
• Emergency services: where necessary to protect life, safety or property or when required by law.
• Legal & regulatory authorities: if required by law, court order, or to enforce our terms.
• Business transfers: in the event of a merger, sale, reorganization or acquisition of our business assets, your data may be transferred as part of that transaction (with notice wherever required).

5. Cookies & Tracking Technologies

We and our partners use cookies, web beacons, and similar technologies to collect usage information and help provide and improve our services.

You can usually set your browser to refuse cookies or alert you when cookies are being sent. Disabling cookies may affect functionality of the website.

6. Third-party Services & Links

Our website may contain links to third-party websites and services (for example, map providers or social networks). This Privacy Policy does not apply to those third parties. Please review their privacy policies before providing any information.

7. Data Security

We take reasonable technical and organizational measures to protect personal data from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no system is completely secure — absolute security cannot be guaranteed.

8. Data Retention

We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Typical retention periods:

• Contact & service request records: up to 3–7 years for business, tax or legal purposes.
• Marketing data: until you opt out.
• Analytics data: aggregated or anonymized data may be kept longer.

9. Your Rights

Depending on applicable law and your location, you may have rights including:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data (subject to legal and contractual exceptions).
• Object to or restrict processing in certain circumstances.
• Opt out of marketing communications at any time.

To exercise these rights, please contact us using the details in the Contact section below. We may ask for identity verification to process requests.

10. Children’s Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, contact us and we will take steps to delete it.

11. International Transfers

Your information may be processed in India or in other countries where our service providers operate. Where applicable, we use safeguards required by law to protect your data when transferred internationally.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy with a new “Last updated” date. Continued use of our services after changes will constitute your acceptance of the revised policy.

13. Contact Us

If you have questions, requests, or want to exercise your privacy rights, please contact us: